Care and Maintenance

Springfree Trampoline Latest News

Springfree trampolines and accessories can still be purchased online and by phone during our temporary store closings. For phone sales or support, call 1 (877) 586-7723. For list of our frequently asked questions, please click here

In case you are wondering what happens after you purchase:

Delivery

Due to extremely high demand for our trampolines we have introduced the ability for our customers to pre-order online or by phone.

By pre-ordering your trampoline, this will guarantee you a spot at the top of our delivery list once new product arrives in our warehouse and ensure that your Springfree trampoline will arrive between 8 and 10 weeks, depending on the model.

  • All trampoline pre-order purchases are time-stamped and will be shipped in order of purchase.
  • Your delivery will be prioritized and delivered within 7-10 business days of arriving in our warehouse.
  • We will confirm all orders prior to shipping.

For more information about pre-ordering your trampoline please call 1 (877) 586-7723 or simply pre-order through our website today.

Professional Installation

Safe play is at the heart of everything we do. We are reinstating nationwide professional installation and assure you of our continued commitment to the safety of our associates and customers.

If you are located nearby one of our Springfree showrooms your contactless, professional installation will be carried out by a Springfree Trampoline installer.

Our Installation Commitment:
  • All Springfree vehicles are disinfected daily.
  • Our installers are friendly, but currently will say hi with a wave instead of a hand shake.
  • We will only send one Installer per job – working alone is better than working with others.
  • Installers will honor the 6ft distance guidelines, and will sanitize their hands before and after every install.
  • When the installation is complete we will use disinfecting wipes or spray on your new trampoline to ensure your Springfree Trampoline is safe to use.
Springfree Showroom Locations (note: temporarily closed)
  • Texas – Allen, Southlake, Katy, Austin
  • North Carolina – Charlotte
  • Washington – Seattle
  • Georgia – Atlanta
  • Utah - Salt Lake City
  • Tennessee - Nashville

If you do not live near a Springfree showroom your installation will be carried out by our third-party installer. Springfree does not control the procedures for our third-party installations. However, we are satisfied that they are proactively following CDC recommendations to prevent and minimize transmission of COVID-19. Please note that third-party installation may add incremental time to the delivery of your order.

Self-Installation Made Easy

Alternatively, many of our customers opt for self-installation and we offer a number of tools to help with successful self-installation.

  • A Springfree technician can walk you through the installation process; either over-the-phone or on video chat (FaceTime, Whatsapp, Skype). We’ve done a lot of these and have received great feedback from our customers. Please call 1 (877) 586-7723 and we will coordinate a day and time to help you with the install.
  • You can refer to the step-by-step install instructions inside of trampoline box 1
  • You can also refer to the online easy-to-use install manual that provides step-by-step instructions on how to fully assemble your trampoline. There are also videos to help you in this section of our website.
  • You may also find this blog post helpful as it includes top tips and videos on self-installation.
Install Guides & Manuals click here to learn more.

Springfree is committed to the health and safety of our customers, our team and the community at large. There are many benefits to having the World’s Safest Trampoline in your backyard right now and our goal is to help your family to stay and play safe at home.

We will continue to update you as we know more, but for now, we hope you and your loved ones stay safe and healthy.